Quick summary: 110 PHSky collects only the data we need to run your account securely and legally. We do not sell your information. You have full rights over your data under the Philippine Data Privacy Act of 2012 (RA 10173).
1. Introduction
Welcome to the 110 PHSky Privacy Policy. At 110 PHSky, we understand that your personal information is something you take seriously — and so do we. This Privacy Policy is designed to clearly explain how we collect, process, store, and protect the data of every player and visitor on the 110 PHSky platform.
We operate in full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, as well as its Implementing Rules and Regulations (IRR) enforced by the National Privacy Commission (NPC) of the Philippines. Our practices also align with PAGCOR's regulatory requirements on player data handling for licensed online gaming operators.
By creating an account or continuing to use 110 PHSky, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please refrain from using the platform and reach out to our support team to discuss your options.
This Privacy Policy applies to all personal data collected through the 110 PHSky website, mobile site, customer service channels, and any related services offered by 110 PHSky to its users in the Philippines and permitted jurisdictions.
2. Data Controller Information
For the purposes of the Philippine Data Privacy Act, 110 PHSky acts as the Personal Information Controller (PIC) for all data collected through its platform. This means 110 PHSky determines the purpose and means of processing your personal information.
If you have any questions, concerns, or requests related to your personal data and this privacy policy, you may contact our Data Protection Officer (DPO) directly through the contact details provided in Section 14 of this document. We are committed to responding to all privacy-related inquiries within five (5) business days.
3. What Personal Data We Collect
110 PHSky collects only the personal data that is genuinely necessary to provide you with a secure, compliant, and enjoyable gaming experience. The categories of data we collect include:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID | KYC verification, age compliance |
| Contact Data | Mobile number, email address | Account communication, support |
| Financial Data | GCash number, bank account name, transaction records | Deposits, withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, session logs | Security, fraud detection |
| Usage Data | Games played, bet history, session duration | Responsible gaming, personalization |
| Communications Data | Live chat logs, email correspondence | Customer support, dispute resolution |
We do not collect sensitive personal information — such as your political beliefs, health records, or religious affiliation — unless expressly required by law or with your explicit written consent.
4. How We Collect Your Data
110 PHSky collects your personal information through several channels:
- Direct registration: When you create an account on 110 PHSky, you voluntarily provide your name, contact details, date of birth, and preferred payment method.
- KYC submissions: When you submit identification documents for account verification or withdrawal requests.
- Payment transactions: When you deposit or withdraw funds, our payment processing partners share relevant transaction data with us.
- Cookies and tracking technologies: When you browse the 110 PHSky site, we collect technical data automatically via cookies and similar tools (see Section 10 for full details).
- Customer support interactions: When you contact our support team via live chat or email, we record those communications.
- Third-party sources: We may receive data from identity verification providers, payment processors, or fraud prevention services to supplement your account information.
Secure mobile payments — 110 PHSky keeps your financial data safe every step of the way.
5. How We Use Your Personal Data
110 PHSky uses your personal data strictly for legitimate purposes tied to providing and improving our services. Here is a breakdown of how your data is put to use:
- Account management: To create, maintain, and secure your 110 PHSky account.
- Identity verification: To confirm your age and identity as required by PAGCOR licensing conditions and Philippine law.
- Transaction processing: To facilitate your deposits and withdrawals through GCash, Maya, BDO, BPI, UnionBank, GrabPay, Coins.ph, InstaPay/PESONet, and Visa/Mastercard.
- Legal compliance: To fulfill our obligations under AMLA, the Data Privacy Act, and other applicable Philippine regulations.
- Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
- Customer support: To respond to your inquiries and resolve disputes in a timely manner.
- Responsible gaming: To monitor your gaming patterns and proactively offer support tools if problematic behavior is identified.
- Personalization: To tailor promotions, game recommendations, and content to your preferences — only where you have consented to marketing communications.
- Platform improvement: To analyze aggregated, anonymized usage data to improve the 110 PHSky platform and user experience.
We do not use your data for automated decision-making that produces legal or significantly adverse effects on you without human review.
6. Legal Basis for Processing
Under the Philippine Data Privacy Act, 110 PHSky must have a valid legal basis for processing your personal data. We rely on the following bases depending on the purpose:
- Contractual necessity: Processing required to fulfil the agreement between you and 110 PHSky (e.g., managing your account and processing transactions).
- Legal obligation: Processing required to comply with applicable laws such as AMLA, PAGCOR regulations, and the Data Privacy Act itself.
- Legitimate interests: Processing for fraud prevention, platform security, and business analytics, balanced against your privacy rights.
- Consent: Processing for marketing communications and optional personalization features, where you have explicitly opted in. You may withdraw consent at any time.
7. Data Sharing and Third Parties
110 PHSky does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, we do share data in specific, limited circumstances:
7.1 Service Providers
We work with trusted third-party providers who process data on our behalf, including payment processors (GCash, Maya, BDO, BPI, Visa/Mastercard), identity verification services, IT infrastructure providers, and customer support platforms. All such providers are contractually bound to handle your data in compliance with the Data Privacy Act and our privacy standards.
7.2 Regulatory Authorities
We may be required to share your data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government agencies when required by law, court order, or regulatory directive.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of 110 PHSky's business, your data may be transferred as part of that transaction. You will be notified in advance if such a change affects how your data is processed under this privacy policy.
From General Santos to Manila — 110 PHSky serves Filipino players with local understanding and global-standard data security.
8. Data Retention
110 PHSky retains your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Our general retention periods are:
- Account data: Retained for the duration of your account plus five (5) years after closure, as required by AMLC regulations.
- Transaction records: Retained for a minimum of five (5) years in compliance with Anti-Money Laundering Act requirements.
- KYC documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
- Customer support communications: Retained for three (3) years from the date of the last interaction.
- Cookie and technical data: Retained for up to twenty-four (24) months from collection, depending on the specific cookie type.
When data is no longer required and the applicable retention period has expired, 110 PHSky will securely destroy or anonymize it in accordance with our internal data disposal procedures.
9. Data Security Measures
Protecting your personal data is a top priority at 110 PHSky. We implement a comprehensive set of technical and organizational security measures to safeguard your information against unauthorized access, disclosure, alteration, and destruction:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Two-factor authentication (2FA) options for account login.
- Regular security audits and penetration testing by independent cybersecurity firms.
- Role-based access controls limiting staff access to your data to only what is necessary for their job function.
- Automated anomaly detection systems that flag unusual account activity in real time.
- Secure, encrypted storage for all sensitive data at rest.
While 110 PHSky takes every reasonable precaution, no system is completely immune to security threats. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the National Privacy Commission within seventy-two (72) hours of discovering the breach, as required by the Data Privacy Act.
No matter where you play in the Philippines, 110 PHSky keeps your data locked down tight.
10. Cookies and Tracking Technologies
110 PHSky uses cookies and similar technologies to enhance your browsing experience, keep you logged in, and help us understand how the platform is being used. Here's a plain-English breakdown of the types of cookies we use:
10.1 Strictly Necessary Cookies
These are required for the platform to function. They manage your login session, keep your account secure, and remember your preferences during a session. You cannot opt out of these without affecting core functionality.
10.2 Analytics Cookies
We use analytics tools to collect anonymized data about how players navigate 110 PHSky — which pages are visited most, how long sessions last, and where users drop off. This helps us improve the platform experience over time.
10.3 Functional Cookies
These cookies remember your preferences such as language settings, preferred game categories, and display options so you don't have to re-configure them every visit.
10.4 Marketing Cookies
With your consent, we may use cookies to deliver personalized promotions and game recommendations relevant to your interests. You can manage or withdraw your consent via your account settings at any time.
You can also manage cookie preferences through your browser settings. Note that disabling certain cookies may limit the functionality of some parts of the 110 PHSky platform.
11. Your Data Privacy Rights
Under the Philippine Data Privacy Act, you have specific rights regarding your personal information held by 110 PHSky. We are committed to honoring these rights fully and promptly:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your data where no legal obligation requires us to keep it.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC).
To exercise any of these rights, contact our Data Protection Officer at privacy@110phsky.net. We will respond within fifteen (15) calendar days. Some requests may be subject to identity verification before we can process them.
12. Protection of Minors
110 PHSky strictly prohibits access to its platform by individuals under twenty-one (21) years of age. We do not knowingly collect personal data from minors. Our registration process includes age verification checks, and we conduct further KYC identity verification before processing any withdrawal.
If we discover that we have inadvertently collected data from a person under the legal age, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on 110 PHSky, please contact us immediately at support@110phsky.net so we can take swift action.
This commitment to protecting minors is a core part of our responsibilities as a PAGCOR-licensed operator and is reflected throughout this privacy policy and our broader responsible gaming commitments.
13. Changes to This Privacy Policy
110 PHSky may update this Privacy Policy from time to time to reflect changes in law, regulatory requirements, or our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users via email or a platform announcement.
We encourage you to review this Privacy Policy periodically. Your continued use of 110 PHSky after any update constitutes your acknowledgment and acceptance of the revised policy. If you disagree with the updated terms, you may request account closure by contacting our support team.
This Privacy Policy was last reviewed and updated by the 110 PHSky data compliance team in July 2025, in line with current NPC guidelines and PAGCOR licensing requirements.
14. Contact and Data Protection Officer
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data issue, please don't hesitate to reach out. Our Data Protection Officer is available to assist you:
- General Support: support@110phsky.net
- Privacy and Data Inquiries: privacy@110phsky.net
- Live Chat: Available 24/7 through the 110 PHSky platform.
You also have the right to bring a complaint directly to the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Visit the NPC website or contact them at complaints@privacy.gov.ph for assistance.